Welcome, Guest Login

App

How can I load my membership card onto the App?

When you open the App you can click on 'Show Member Barcode'. You can click on the + sign in the top right hand corner and scroll through the options to find what you are loading onto the App. Your options incl...

Read Article

How can I load my track keytag onto the App?

When you open the App you can click on 'Show Member Barcode'. You can click on the + sign in the top right hand corner and scroll through the options to find what you are loading onto the App. Your options incl...

Read Article

How do I receive push notifications?

Push notifications are located within your individual profile. When you open the app click on the top left hand corner button above the house icon. Your name, balance and other options will appear. Scroll down ...

Read Article

How do I get points and what can I use them for?

You can receive points for doing almost anything in the app! From opening on a daily basis, checking messages, ordering food, and inviting friends. You also have challenges at every Level under the star icon th...

Read Article

How can I order food and when will I know it is ready?

You can order food from the App simply by scrolling down the main login page under the house icon. You can choose the vendor you want to order from (Booster Juice, Tim Horton's, Pizza Pizza, Pool Sides) and cli...

Read Article

Why can't I order Tim Horton's directly from the App?

Due to franchise licensing regulations, we are not able to allow ordering at Tim Hortons within the Toronto Pan Am Sports Centre App. Alternatively, the app links to the Tim Hortons App, allowing users to order...

Read Article

Can I reactivate my physical card if I don't use the App anymore?

Open the app and unlink your barcode, it should be that easy. If you are still having trouble after that come by the Customer Service Desk and speak with one of the Customer Service Leads who will be happy to m...

Read Article

Will the App tell me when there is a program cancellation?

If you have the push notifications active you will get notifications when a program area is closed for regular programming. If you are registered in City of Toronto programming you will not get a notification i...

Read Article

Why does my linked barcode not appear when I open the app?

There could be a few reasons for this but the easiest one to try is making sure you are connected to the facility wifi network. If you confirm connection and it still does not show up, we might need to adjust s...

Read Article